[lacm8]

A message shows that my license can't be used because I lost internet connection, which is not the case.
I took a look a this  https://robodk.com/lic-FAQ and I checked with telnet that I can connect to robodk.com at port 80 and it works.
Is their any thing else I can try before reaching my admin to try disable my antivirus (which I don't think is the issue) ?

[Albert]

I just sent you an email, hopefully it resolves the license issue. Let me know if it is not the case.

[spacebots]

I just sent you an email, hopefully it resolves the license issue. Let me know if it is not the case.

Albert, I have the same problem.  I can also connect to robodk.com on port 80.  But I get the same license error about not having an internet connection.

[Albert]

Can you contact us so we can better help you troubleshoot? We can also provide a temporary license while we solve the license problem:
https://robodk.com/contact

[spacebots]

Thanks Albert. Jut now, I submitted a contact form with a detailed explanation and list of troubleshooting steps that have been tried so far.

[Albert]

Great, someone from the team at RoboDK will help you fix this issue.

[spacebots]

Albert can you please advise me on what the problem might be? I was contacted by RoboDK support but only to ask me which email address I used to buy my license. I haven’t heard anything else back in awhile and would really love to get this resolved today if possible.

I have an educational license that was working fine on my old computer. I deactivated it and tried it on my new computer and I get the error message “Unable to connect”.

I’ve tried disabling the antivirus, firewall, VPN, etc, but no luck. I can connect to RoboDK.com on port 80 through Telnet, no problem. I have a firewall rule that allows connections for RoboDK in both directions on any port.

[spacebots]

Issue was resolved by being sent a new license key by support.

[Albert]

Great, thank you for letting me know.